Policy: Return of Deposit for First-Month Membership Dues
Purpose:
To clarify the process for refunding deposits when a patient is deemed ineligible for membership following their initial consultation with a medical provider.
Policy Statement:
If a patient is determined to be ineligible for treatment or services following their initial medical consultation, the deposit paid toward their first-month membership dues will be fully refunded.
Conditions for Refund:
- Ineligibility Determination:
- A medical provider must determine that the patient is ineligible for treatment or services based on clinical criteria during or after the initial consultation.
- Consultation Requirement:
- The patient must have completed their consultation for the eligibility determination to be valid.
- Timeline for Refund:
- Refunds will be processed within 5-7 business days of the eligibility determination.
Refund Process:
- The patient will be notified of their ineligibility by the medical provider or a designated team member.
- The finance team will initiate the refund back to the original payment method.
Exclusions:
- Deposits will not be refunded for no-shows or cancellations that do not comply with the cancellation policy.
Contact:
For any questions regarding refunds, patients can contact the Member Support Team at [email protected].
