FAQs
Get Answers to Frequently Asked Questions.
What services does 1st Optimal offer?
1st Optimal specializes in telehealth medical services, including lab tests, hormone replacement therapy, peptide treatments, and weight loss solutions tailored to your needs through a membership-based model. We focus on enhancing performance, managing hormones, and effectively achieving weight loss.
How do I know if hormone therapy is right for me?
Hormone replacement therapy (HRT) and Testosterone replacement therapy (TRT) may be suitable if you’re experiencing symptoms like chronic fatigue, mood swings, or low energy. Our team will conduct thorough testing to determine if HRT/TRT is the right path for you through a complimentary discovery call.
How do I get started with 1st Optimal?
To begin your journey, book your free intake call. After assessing your needs, we’ll guide you through diagnostic testing and create a personalized treatment plan to optimize your health.
1st Optimal Patient Journey
What is included in my membership?
Your membership includes all medical oversight and consultations, shipping costs, and medical supplies. You also have access to our treatments and services at a reduced members-only rate and receive priority booking and services.
What can I expect during my provider consultation?
During your consultation, our medical team will review your medical history, discuss your symptoms, and recommend appropriate treatments based on your goals. Whether it’s hormone therapy, weight loss, or other wellness solutions, we ensure a comprehensive approach to your health.
How does hormone replacement therapy (HRT) work?
HRT helps balance your hormone levels, addressing symptoms like fatigue, weight gain, and low libido. Our treatments are customized based on your blood markers and symptoms, ensuring that you receive the precise care needed to restore your vitality.
What are peptides, and how can they benefit me?
Peptides are short chains of amino acids that promote various health benefits, such as muscle growth, increase natural growth hormone production, fat loss, and improved cognitive function. We offer peptide therapies to help you achieve your specific health goals.
Can I use my HSA/FSA card for payment?
Yes, you can use your HSA or FSA card for services at 1st Optimal. We strive to make our treatments accessible and affordable with reduced member-only treatment pricing.
When will I be charged for my medication?
Invoices for labs, supplements, and prescriptions are processed approximately 3 weeks before your refill date for existing patients and immediately following the medical provider appointment for new patients.
Is my personal information secure with 1st Optimal?
Absolutely. We prioritize your privacy and have implemented rigorous security measures to protect your personal and medical information. Our platform complies with all relevant privacy laws.
How do I make a change to my membership?
You can make a change to your membership through our membership change request form located HERE.
Do you accept transfer patients from other clinics? I have recent lab results as well.
Yes, we have transfer patient-friendly options, including discounts, and accept outside lab results. You can upload your results in your patient portal found on our website or by using the 1st Optimal App (coming soon).
Do I need insurance to obtain treatment with 1st Optimal?
Great question! No, you do not need insurance. In fact, we offer all of our treatments via a cash-based model (FSA/HSA are accepted).
Do you only offer memberships to United States residents?
Yes, we only offer our services within the United States at this time. Contact our team to find our more state by state details.
Which states do you provide telehealth services to?
Our services are available in multiple locations across the United States. As our coverage is continually expanding, we recommend contacting us at membersupport@1stoptimal.com to receive the most up-to-date list of states where 1st Optimal is available.
How long does it take to receive my lab results?
Depending on how comprehensive your test results are, the time may vary greatly. Generally we see approximately 5-7 business days on most tests, however, due to our in-depth options, some results may take up to 10-14 business days.
How long does it take to receive my treatment order?
After your lab results are reviewed by our medical team, treatment orders typically take about 7-10 business days to be processed and shipped. Delivery times may vary based on your location and the specific treatment ordered.
Who should I contact in the event of a medical emergency?
In the event of a medical emergency, please call 911 or go to your nearest emergency room immediately. For non-emergent questions related to your treatment, you can contact our customer support team or message your assigned healthcare provider through our online platform.
Do you have MD doctors online and how do I get a prescription? What is the process?
Yes, 1st Optimal has licensed medical providers available online. After you complete your initial consultation and lab work, a medical provider will review your results and discuss your treatment plan with you. If a prescription is needed, it will be electronically sent to one of our partner pharmacies, which will then ship the medication directly to you.
What is the pricing model and what is included?
The membership includes medical consultations, lab testing, shipping & handling cost, medical supplies, follow-up consultations, special member pricing treatments, and ongoing support. Each membership tier varies in terms of services and frequency of medical consultations and treatment options, so you can choose the one that best fits your needs.
Is the membership monthly? How and when can I cancel?
Yes, our membership is billed monthly. You can cancel through our membership change here. If you cancel, you may take advantage of membership perks for approximately 1 month following your last payment.
How can I contact 1st Optimal?
You can easily schedule a call with a Membership Manager here or contact us at the following information below:
1st Optimal
6429 E Washington St
Clarkston, MI 48346
Phone: (816) 744-6814
Email: membersupport@1stoptimal.com