Return and Refund Policy
Overview
At 1st Optimal, we strive to ensure your satisfaction with our products and services. Please read our return and refund policy carefully to understand your rights and obligations regarding returns and refunds.
Returns on Supplements
We accept returns on unopened bottles of supplements within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:
- The supplement bottle must be unopened, unused, and in its original packaging.
- A proof of purchase, such as a receipt or order confirmation, must be provided.
Return Process
- Contact Us: Email our support team at membersupport@1stoptimal.com with your order details and reason for return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item back to us.
- Shipping: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
Refund Process
- Once we receive and inspect the returned supplement bottle, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Returnable Items
We cannot accept returns or provide refunds for the following:
- Prescribed treatments
- Telemedicine services provided by our team
- Opened or used bottles of supplements
Contact Information
If you have any questions or concerns about our return and refund policy, please contact us at:
Email: membersupport@1stoptimal.com
Phone: (816) 744-6814
Thank you for choosing 1st Optimal. We value your trust and are committed to providing you with the highest quality of care and products.